bdt9 Privacy Policy
At bdt9, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and safeguard it, and what rights you have over your own data as a registered player on our platform.
How We Put Your Privacy First
Six core principles guide every decision bdt9 makes about your personal data — from the moment you register to the day you request account closure.
Minimal Data Collection
bdt9 collects only the personal data that is strictly necessary to provide, operate, and improve our services. We do not collect data speculatively or for purposes beyond those disclosed in this policy. If a piece of information is not needed to deliver the service you have requested, we do not ask for it.
Secure Storage & Transmission
All data transmitted between your device and the bdt9 platform is protected by industry-standard TLS/SSL encryption. Data stored on our servers is secured using encrypted databases with strict access controls. Only authorised personnel with a legitimate operational need may access player data, and all such access is logged and audited.
Transparent Purpose
We are transparent about every purpose for which we use your data. We will never use your information for a purpose that is incompatible with what was stated at the time of collection, and we will seek your fresh consent if a new use arises that was not previously covered by this policy.
Defined Retention Periods
Your data is retained only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Your Rights, Respected
You have meaningful rights over your personal data, including the right to access, correct, and request deletion of your information. bdt9 has dedicated processes in place to handle these requests promptly and without unnecessary friction. We will never obstruct the exercise of your data rights.
No Unauthorised Sharing
bdt9 does not sell your personal data to third parties for marketing or commercial purposes. Any sharing of your data with third-party service providers is governed by strict contractual data processing agreements, and such providers are permitted to use your data solely to deliver services on our behalf.
- 1. Introduction & Scope
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Cookies & Tracking
- 6. Sharing Your Data
- 7. International Transfers
- 8. Data Retention
- 9. Your Rights
- 10. Children & Minors
- 11. Security Measures
- 12. Third-Party Links
- 13. Changes to This Policy
- 14. Contact & Data Requests
This Privacy Policy ("Policy") describes how bdt9 ("bdt9", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the bdt9 website at bdt9.io and any associated mobile applications, APIs, or services (collectively, the "Platform").
This Policy applies to all personal data processed in connection with your use of the bdt9 Platform, regardless of the device or method of access. It covers data collected directly from you (for example, when you register an account or make a deposit), data collected automatically through your use of the Platform (for example, through cookies and log files), and data received from third-party sources such as identity verification providers and payment processors.
By creating an account on the bdt9 Platform and/or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the bdt9 Platform.
bdt9 collects the following categories of personal data about you, depending on the nature of your interaction with the Platform:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID / passport number, selfie photo | Registration form, KYC verification |
| Contact Data | Email address, mobile number (bKash / Nagad / Rocket number) | Registration form, account settings |
| Financial Data | Deposit and withdrawal history, transaction references, payment method identifiers | Payment processor integrations, transaction logs |
| Technical Data | IP address, browser type and version, device type, operating system, time zone (BST UTC+6) | Automatic collection via server logs and cookies |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths | Analytics tools, platform activity logs |
| Communication Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, cooling-off period records | Account responsible gaming tools |
We do not collect sensitive special categories of personal data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) unless you voluntarily provide such information in the course of a support interaction. Where such data is provided, it will be treated with the highest level of confidentiality and used only to resolve the specific matter for which it was shared.
bdt9 processes your personal data for the following purposes:
- Account Creation and Management: To register your account, verify your identity, manage your profile, and provide access to the full range of bdt9 services including cricket betting, live casino, slots, crash games, and Super Keno.
- Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), verify payment ownership, and maintain accurate financial records.
- Identity Verification (KYC/AML): To comply with know-your-customer and anti-money laundering obligations by verifying the identity of players before processing withdrawals or when account activity triggers a review threshold.
- Customer Support: To respond to your enquiries, complaints, and support requests via live chat or email, and to maintain records of our interactions for quality assurance and dispute resolution purposes.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities that could harm you, other players, or bdt9.
- Responsible Gaming: To monitor for indicators of problem gambling behaviour, to implement and enforce deposit limits, self-exclusion requests, and cooling-off periods requested by you or flagged by our responsible gaming systems.
- Platform Improvement: To analyse usage patterns, diagnose technical issues, conduct A/B testing, and improve the functionality, performance, and user experience of the bdt9 Platform.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided consent to receive such communications. You may withdraw this consent at any time.
- Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from regulatory or law enforcement authorities.
bdt9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contract Performance: Processing that is necessary to register your account, process deposits and withdrawals, settle bets, and deliver the core services you have contracted with bdt9 to receive.
- Legal Obligation: Processing required for bdt9 to comply with its obligations under applicable anti-money laundering, counter-terrorism financing, and identity verification laws and regulations.
- Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, platform improvement, and internal analytics, where those interests are not overridden by your fundamental privacy rights.
- Consent: Processing for marketing communications and the placement of non-essential cookies, where your freely given and informed consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
bdt9 uses cookies and similar tracking technologies (including pixel tags and local storage objects) on the Platform to support essential functionality and to gather analytics data. The following cookie categories are used:
- Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing your ability to use the Platform.
- Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and last-used payment method, so you do not have to re-enter them on each visit.
- Analytics Cookies: Used to collect aggregated statistical data about how visitors use the Platform, which pages are most visited, and where users encounter errors. This data helps us improve Platform performance. Analytics data is anonymised where possible.
- Marketing Cookies: Used only where you have provided consent, to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. These cookies may be set by bdt9 or by trusted third-party advertising partners.
You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may limit the functionality of the bdt9 Platform or prevent you from accessing certain features. For detailed information about specific cookies in use, please contact our support team.
bdt9 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
- Identity Verification Providers: Third-party KYC/AML service providers who assist us in verifying your identity and screening against sanctions and watchlists as required by our anti-money laundering obligations.
- Payment Processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners who process your deposit and withdrawal transactions. These providers receive only the data necessary to complete the relevant transaction.
- Technology and Infrastructure Providers: Cloud hosting, content delivery, database management, and cybersecurity providers who process data on our behalf under strict data processing agreements.
- Customer Support Tools: Live chat and ticketing platform providers used to manage support interactions. These providers are contractually restricted from using your data for any purpose other than delivering support services to bdt9.
- Analytics Providers: Platform analytics services that help us understand user behaviour and improve the Platform. Data shared with analytics providers is pseudonymised or anonymised where technically feasible.
- Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or lawful regulatory instruction, bdt9 may disclose personal data to government bodies, law enforcement agencies, or financial intelligence units.
- Business Transfers: In the event of a merger, acquisition, or sale of substantially all of bdt9's assets, your personal data may be transferred to the acquiring entity, subject to the same protections as described in this Policy.
bdt9 operates as an internationally licensed platform and may process and store your personal data on servers located in jurisdictions outside of Bangladesh. These jurisdictions may not have data protection laws equivalent to those in your country of residence.
Where your data is transferred internationally, bdt9 takes appropriate safeguards to ensure that it remains protected to a standard consistent with this Policy. Such safeguards include:
- Contractual data processing agreements with third-party processors that include data protection obligations equivalent to those applied within the Platform.
- Technical security measures, including encryption in transit and at rest, to protect data regardless of the jurisdiction in which it is stored.
- Access controls that restrict who within our organisation and third-party suppliers can access player data, regardless of location.
By using the bdt9 Platform and providing your personal data, you acknowledge and consent to the transfer of your data to servers located outside Bangladesh for processing in accordance with this Policy.
bdt9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:
- Account and Identity Data: Retained for the duration of the account and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping obligations.
- Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial regulatory requirements.
- Customer Support Records: Retained for 3 years from the date of the last interaction, to support dispute resolution and quality assurance reviews.
- Marketing Consent Records: Retained for the duration of your consent and for 2 years after withdrawal of consent, to demonstrate compliance with consent obligations.
- Technical and Usage Logs: Typically retained for 12 months for security monitoring purposes, after which they are deleted or anonymised.
- Responsible Gaming Records: Self-exclusion and limit-setting records are retained for the duration of the exclusion or limit period plus 5 years, to prevent circumvention of self-imposed restrictions.
Once the applicable retention period expires, your data will be securely deleted from our active systems and backups in accordance with our data destruction procedures. Where data is anonymised rather than deleted, the anonymised data set can no longer be used to identify you and is no longer subject to this Policy.
Subject to applicable law and certain exceptions, you have the following rights in respect of your personal data held by bdt9:
Right of Access
Request a copy of the personal data bdt9 holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
Request correction of any personal data we hold about you that is inaccurate or incomplete, including your contact details or date of birth.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
Request that bdt9 restrict the processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Right to Portability
Receive a structured, machine-readable copy of personal data you have provided to bdt9, where processing is based on consent or contract performance.
Right to Object
Object to processing of your data carried out on the basis of legitimate interests, including profiling for marketing purposes, at any time.
To exercise any of the above rights, please contact the bdt9 data team via our live chat support or by sending a written request to [email protected]. We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and aim to fulfil it within 30 calendar days. Complex or high-volume requests may take up to 60 days, in which case we will notify you of the extended timeline.
Please note that certain rights are subject to exceptions and may not apply in all circumstances. For example, the right to erasure does not apply where retention is required by law (such as anti-money laundering record-keeping obligations). Where a right cannot be exercised in full, we will explain the reasons and apply the right to the greatest extent possible.
The bdt9 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under 21 has created an account or provided personal data through the Platform, we will immediately close the account, delete the associated data (subject to any legal retention obligations), and report the matter to our responsible gaming team.
If you are a parent or guardian and believe that a minor under your care has accessed the bdt9 Platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. We encourage parents and guardians to use parental control software to prevent underage access to gambling websites.
bdt9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- TLS/SSL encryption for all data transmitted between your device and the bdt9 Platform, preventing interception by third parties during transit.
- Encrypted storage of sensitive data fields (including passwords, which are hashed using industry-standard one-way hashing algorithms and are never stored in plaintext).
- Role-based access controls that limit internal access to player data to only those personnel who require it to perform their job functions, with all access logged for audit purposes.
- Regular security vulnerability assessments and penetration testing of the Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
- Multi-factor authentication requirements for all internal staff accessing systems that contain player personal data.
- Incident response procedures that enable us to detect, contain, and respond to any data security incident in a timely manner, and to notify affected players where required.
The bdt9 Platform may occasionally reference third-party services such as game providers (Pragmatic Play, Evolution Gaming, Ezugi, PG Soft, JILI, Spribe) or payment processors (bKash, Nagad, Rocket). These third parties operate their own platforms and have their own privacy policies that are independent of bdt9. bdt9 is not responsible for the privacy practices of any third-party service provider and encourages you to review their respective privacy policies before providing any personal information directly to those third parties.
bdt9 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email to the address on file and by posting a prominent notice on the Platform for a minimum of 30 days before the new version takes effect.
We encourage you to review this Policy periodically to stay informed about how bdt9 handles your personal data. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the bdt9 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints about this Privacy Policy or about how bdt9 handles your personal data, please contact us using the details below. We take all privacy-related enquiries seriously and will respond in a timely and transparent manner.
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week via the bdt9 Platform.
Response Time: We aim to acknowledge all privacy-related communications within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 15 business days.
When submitting a data subject request, please include your registered email address and a brief description of your request so we can verify your identity and process your request efficiently. We may ask for additional verification before actioning requests that involve the disclosure or deletion of personal data, to protect your security.
This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the bdt9 Privacy Policy.
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